911 Emergency Dispatcher — Calm, Critical Response

911 Emergency Communications; Lake City (SC); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

911 Emergency Communications in Lake City, SC seeks a skilled dispatcher to connect callers with responders. You will handle emergency and nonemergency calls, confirm locations, and relay critical information under pressure.

The role requires calm communication, precise typing, active listening, and the ability to manage multiple computer-aided dispatch systems while following agency procedures. Shift work may include nights, weekends, holidays, and overtime, with benefits and opportunities for

Qualifications

• High school diploma or GED is commonly required.
• Typing, listening, clear speech, basic computer skills.
• Ability to organize information under pressure is essential.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization under stress

Education

High school diploma or GED

Job description

911 Emergency Communications in Lake City, SC seeks a skilled dispatcher to connect callers with responders. You will handle emergency and nonemergency calls, confirm locations, and relay critical information under pressure.

The role requires calm communication, precise typing, active listening, and the ability to manage multiple computer-aided dispatch systems while following agency procedures. Shift work may include nights, weekends, holidays, and overtime, with benefits and opportunities for