911 Emergency Dispatcher: Calm, Critical Connector

Emergency Telecommunicator Services; Joanna (SC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Coverage

Retirement Benefits

Paid Leave

Professional Training

Job summary

Emergency Telecommunicator Services in Joanna, SC seeks an 911 Emergency Dispatcher to answer emergency and nonemergency calls, confirm locations, and relay information to responders. The role requires calm communication, quick decision making, and the ability to work with CAD systems, often across multiple channels.

A high school diploma or GED is commonly required, and shifts may include nights, weekends, or overtime. Training and certification requirements vary by agency.

Qualifications

• A high school diploma or GED is commonly required.
• Some agencies hire entry-level applicants; others require experience or current certifications.
• Typing speed with accuracy, active listening, clear speech, and organizing information under pressure are valued.

Responsibilities

• Answer emergency and nonemergency calls within the service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into CAD systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update personnel as circumstances change
• Provide approved caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Skills

Typing

Active Listening

Clear Speech

Computer Proficiency

Information Organization

Education

High School Diploma or GED

Job description

Emergency Telecommunicator Services in Joanna, SC seeks an 911 Emergency Dispatcher to answer emergency and nonemergency calls, confirm locations, and relay information to responders. The role requires calm communication, quick decision making, and the ability to work with CAD systems, often across multiple channels.

A high school diploma or GED is commonly required, and shifts may include nights, weekends, or overtime. Training and certification requirements vary by agency.