911 Emergency Dispatcher — Calm, Critical Response

911 Emergency Communications; Keystone (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Job summary

911 Emergency Communications seeks qualified emergency dispatchers for Keystone, Indiana. Responsibilities include handling emergency and nonemergency calls, confirming locations, prioritizing incidents, and coordinating responders using CAD systems.

Applicants should have a high school diploma or GED; some agencies require prior emergency communications experience or certifications. Training and background checks are standard parts of the process.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Accurate typing, active listening, clear speech, basic computer proficiency, and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

911 Emergency Communications seeks qualified emergency dispatchers for Keystone, Indiana. Responsibilities include handling emergency and nonemergency calls, confirming locations, prioritizing incidents, and coordinating responders using CAD systems.

Applicants should have a high school diploma or GED; some agencies require prior emergency communications experience or certifications. Training and background checks are standard parts of the process.