911 Emergency Dispatcher: Calm, Critical-Impact Operator

911 Emergency Communications; Missouri; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications in Miller, MO seeks an Emergency Dispatcher to connect callers with responders. You will manage emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical resources according to agency procedures.

Role requires calm communication, attention to detail, and the ability to work with multiple systems. Shift schedules and overtime may apply based on staffing and incident needs.

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants.
• Typing accuracy, active listening, clear speech, basic computer skills, and organizing information under pressure are useful.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing speed

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma

Tools

CAD systems

Job description

911 Emergency Communications in Miller, MO seeks an Emergency Dispatcher to connect callers with responders. You will manage emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical resources according to agency procedures.

Role requires calm communication, attention to detail, and the ability to work with multiple systems. Shift schedules and overtime may apply based on staffing and incident needs.