911 Emergency Dispatcher: Calm, Critical Communications

Emergency Telecommunicator Services; Honey Grove (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Emergency Telecommunicator Services in Honey Grove, TX is seeking 911 Emergency Dispatcher opportunities to connect callers with public safety responders. Dispatchers may handle emergency and nonemergency calls, verify locations, and coordinate police, fire, and medical resources in a fast-paced environment.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while adhering to agency procedures and testing milestones.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants.
• Current certifications may be required depending on agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Honey Grove, TX is seeking 911 Emergency Dispatcher opportunities to connect callers with public safety responders. Dispatchers may handle emergency and nonemergency calls, verify locations, and coordinate police, fire, and medical resources in a fast-paced environment.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while adhering to agency procedures and testing milestones.