911 Emergency Dispatcher: Calm, Critical Calls & Coordination

911 Emergency Communications; Madisonville (TX); Presencial; USD 42.000 - 65.000; Tempo integral

Benefícios oferecidos por esta vaga

Health coverage

Retirement benefits

Paid leave

Professional training

Resumo da vaga

911 Emergency Communications in Madisonville, TX seeks skilled dispatchers to connect callers with police, fire, or EMS. You will gather essential information, confirm incident locations, and coordinate responders according to procedures.

Roles require calm communication, careful attention, and the ability to manage multiple systems. Training, certifications, and flexible/shift work may be part of the assignment.

Qualificações

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Conhecimentos

Active listening

Typing

Clear speech

Calm under pressure

Multitasking

Formação

High school diploma

Ferramentas

Computer-aided dispatch (CAD)

Descrição da vaga

911 Emergency Communications in Madisonville, TX seeks skilled dispatchers to connect callers with police, fire, or EMS. You will gather essential information, confirm incident locations, and coordinate responders according to procedures.

Roles require calm communication, careful attention, and the ability to manage multiple systems. Training, certifications, and flexible/shift work may be part of the assignment.