911 Emergency Dispatcher: Calm, Critical Call Navigator

Emergency Telecommunicator Services; Tobaccoville (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Emergency Telecommunicator Services in Tobaccoville, NC is seeking 911 Emergency Dispatchers to connect callers with public safety resources and coordinate responders. The role emphasizes calm communication, accurate information gathering, and efficient use of dispatch systems to manage urgent incidents.

Responsibilities include handling emergency and nonemergency calls, confirming locations, assessing priorities, and entering details into CAD.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require prior emergency communications experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear communication

Computer literacy

Information organization

Education

High school diploma

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services in Tobaccoville, NC is seeking 911 Emergency Dispatchers to connect callers with public safety resources and coordinate responders. The role emphasizes calm communication, accurate information gathering, and efficient use of dispatch systems to manage urgent incidents.

Responsibilities include handling emergency and nonemergency calls, confirming locations, assessing priorities, and entering details into CAD.