911 Emergency Dispatcher: Calm Crisis Frontline Operator

Emergency Telecommunicator Services; Malden-on-Hudson (NY); Presencial; USD 40.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Descripción de la vacante

Emergency Telecommunicator Services is seeking qualified 911 Emergency Dispatchers to join a Malden On Hudson center. You will receive emergency and nonemergency calls, confirm critical details, and coordinate responders according to agency procedures.

The role requires calm communication, accuracy, and the ability to manage multiple systems. Training and certifications may be required, with shifts including nights, weekends, and overtime as needed.

Formación

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants or require certifications or experience.
• Typing accuracy, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Conocimientos

Typing speed

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Educación

High school diploma or GED

Herramientas

CAD systems

Descripción del empleo

Emergency Telecommunicator Services is seeking qualified 911 Emergency Dispatchers to join a Malden On Hudson center. You will receive emergency and nonemergency calls, confirm critical details, and coordinate responders according to agency procedures.

The role requires calm communication, accuracy, and the ability to manage multiple systems. Training and certifications may be required, with shifts including nights, weekends, and overtime as needed.