911 Emergency Dispatcher

National Public Safety Careers; Nelsonville (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Nelsonville, WI seeks an attentive 911 Call Taker to handle emergency and nonemergency lines, verify locations, and relay critical information for dispatch teams.

Ideal candidates have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Training, certifications, and potential shift work are included in the role.

Qualifications

• High school diploma or equivalent required or accepted.
• Customer service or dispatch experience a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma or GED

Job description

National Public Safety Careers in Nelsonville, WI seeks an attentive 911 Call Taker to handle emergency and nonemergency lines, verify locations, and relay critical information for dispatch teams.

Ideal candidates have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Training, certifications, and potential shift work are included in the role.