911 Emergency Dispatcher

National Public Safety Careers; Alba (MI); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers in Alba, MI seeks a Call Taker/Dispatcher to handle emergency and non-emergency calls, verify locations, and document details in dispatch systems. Strong listening and clear communication are essential, with formal training provided.

Candidates typically need a high school diploma and the ability to follow structured procedures. Background checks and certification requirements will be defined by the hiring agency.

Qualifications

• High school diploma or equivalent completed.
• Strong listening and typing skills are required.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Use scripted questions to assess nature and urgency.
• Enter details into dispatch software accurately.
• Forward information to appropriate dispatch function promptly.
• Provide calm guidance to distressed callers when appropriate.
• Utilize language-access resources when needed.

Skills

Active listening

Typing proficiency

Clear verbal communication

Follow procedures

Education

High School diploma or equivalent

Tools

Call-handling software

Dispatch software

Job description

National Public Safety Careers in Alba, MI seeks a Call Taker/Dispatcher to handle emergency and non-emergency calls, verify locations, and document details in dispatch systems. Strong listening and clear communication are essential, with formal training provided.

Candidates typically need a high school diploma and the ability to follow structured procedures. Background checks and certification requirements will be defined by the hiring agency.