911 Emergency Communications Telecommunicator

Berks Libraries; Pennsylvania; Presencial; USD 28.000 - 40.000; Jornada completa

Descripción de la vacante

The Berks Libraries seeks a Telecommunicator to handle 911- and 10-digit calls, determine the proper public safety response, and document details in the CAD system. This essential role supports police, fire, EMS, and related units, and requires professionalism, accuracy, and the ability to operate under pressure.

The starting rate is $24.60 per hour, with a 42-hour work week. Candidates must be able to communicate clearly, use language line resources when needed, and adhere to department

Responsabilidades

• Receives and properly processes 911- and 10-digit emergency calls within quality assurance guidelines established for time and professionalism.
• Utilizes appropriate interview techniques to engage callers and extract necessary information based on call type.
• Provides appropriate information to callers as per department policy and management direction.
• Obtains certification to provide, and subsequently provides, EMD (emergency medical dispatch) assistance to callers as needed.
• Accurately enters/extracts information in the computer-assisted dispatch (CAD) system for complaint-taking, unit dispatching, coordination of public safety incidents and transmission/retrieval of information.
• Reviews and interprets mapping application data to assist emergency responders in locating scenes.
• Retrieves/compiles information from/for appropriate individuals/agencies

Descripción del empleo

The Berks Libraries seeks a Telecommunicator to handle 911- and 10-digit calls, determine the proper public safety response, and document details in the CAD system. This essential role supports police, fire, EMS, and related units, and requires professionalism, accuracy, and the ability to operate under pressure.

The starting rate is $24.60 per hour, with a 42-hour work week. Candidates must be able to communicate clearly, use language line resources when needed, and adhere to department