Telecommunicator (911 - Call Taker)

Berks Libraries; Pennsylvania; On-site; USD 28,000 - 40,000; Full time

Job summary

The Berks Libraries seeks a Telecommunicator to handle 911- and 10-digit calls, determine the proper public safety response, and document details in the CAD system. This essential role supports police, fire, EMS, and related units, and requires professionalism, accuracy, and the ability to operate under pressure.

The starting rate is $24.60 per hour, with a 42-hour work week. Candidates must be able to communicate clearly, use language line resources when needed, and adhere to department

Responsibilities

• Receives and properly processes 911- and 10-digit emergency calls within quality assurance guidelines established for time and professionalism.
• Utilizes appropriate interview techniques to engage callers and extract necessary information based on call type.
• Provides appropriate information to callers as per department policy and management direction.
• Obtains certification to provide, and subsequently provides, EMD (emergency medical dispatch) assistance to callers as needed.
• Accurately enters/extracts information in the computer-assisted dispatch (CAD) system for complaint-taking, unit dispatching, coordination of public safety incidents and transmission/retrieval of information.
• Reviews and interprets mapping application data to assist emergency responders in locating scenes.
• Retrieves/compiles information from/for appropriate individuals/agencies

Job description

• The Starting Rate for this position is $24.60 per hour
• 42 hours per week

POSITION SUMMARY:

The telecommunicator receives 911- and 10-digit calls from the public and accurately assigns their request(s) for police, fire, emergency medical, or other allied public safety resources to the appropriate dispatcher or agency. Additionally, the telecommunicator completes administrative work related to the job functions. This position is defined as an essential position serving mission‑critical functions of the department.

POSITION RESPONSIBILITIES:

Essential Functions

1. Receives and properly processes 10-digit non-emergency calls within quality assurance guidelines established for time, professionalism, and protocol.
2. Receives and properly processes 911- and 10-digit emergency calls within quality assurance guidelines established for time and professionalism.
3. Utilizes appropriate interview techniques to engage callers and extract necessary information based on call type.
4. Utilizes or language line resources to communicate with callers unable to communicate their needs in the English language.
5. Provides appropriate information to callers as per department policy and management direction.
6. Assists callers by providing basic instructions to safeguard against hazardous situations prior to the arrival of public safety responders.
7. Obtains certification to provide, and subsequently provides, EMD (emergency medical dispatch) assistance to callers as needed.
8. Accurately enters/extracts information in the computer-assisted dispatch (CAD) system for complaint-taking, unit dispatching, coordination of public safety incidents and transmission/retrieval of information.
9. Reviews and interprets mapping application data to assist emergency responders in locating scenes.
10. Retrieves/compiles information from/for appropriate individuals/agencies