911 Emergency Communications Specialist

Public Safety Dispatch Network; Dixon (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Public Safety Dispatch Network in Dixon, IL seeks 911 Call Takers to handle emergency and nonemergency lines, verify caller information, and document critical details for dispatch teams. Roles involve following structured procedures and using specialized software while maintaining privacy and accuracy.

Candidates should be prepared for shift work, background checks, and required training, with benefits varying by employer.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Dixon, IL seeks 911 Call Takers to handle emergency and nonemergency lines, verify caller information, and document critical details for dispatch teams. Roles involve following structured procedures and using specialized software while maintaining privacy and accuracy.

Candidates should be prepared for shift work, background checks, and required training, with benefits varying by employer.