911 Emergency Communications Operator — Immediate Impact

Public Safety Dispatch Network; Dixon (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Dixon, IA is hiring 911 Call Takers to handle incoming emergency and nonemergency lines, verify locations, and document details in dispatch software. Training is provided, and the role emphasizes listening, fast typing, and clear verbal communication under structured procedures.

Applicants should possess a high school diploma or GED, with customer service or public safety experience helpful.

Qualifications

• Requires strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete required assessments as defined by the hiring agency.
• Experience in customer service or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Support distressed callers with appropriate instructions and language-access resources.

Skills

Active listening

Accurate typing

Clear verbal communication

Following procedures

Education

High school diploma / GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Dixon, IA is hiring 911 Call Takers to handle incoming emergency and nonemergency lines, verify locations, and document details in dispatch software. Training is provided, and the role emphasizes listening, fast typing, and clear verbal communication under structured procedures.

Applicants should possess a high school diploma or GED, with customer service or public safety experience helpful.