911 Emergency Call Taker & Dispatcher

National Public Safety Careers; Robbinsville (NC); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers in Robbinsville, NC is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document information, and enter details into call-processing software to support responders. Work may include rotating shifts, nights, weekends, and overtime.

A high school diploma or equivalent is required. Prior customer service or public safety experience helps, but some openings accept applicants without dispatch

Qualifications

• High school diploma or equivalent.
• Good listening, typing, and verbal communication.
• Customer service or public safety experience helpful but not always required.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions within training.
• Use language-access and accessibility resources when needed.
• Complete authorized pre-arrival instructions only within training.

Description du poste

National Public Safety Careers in Robbinsville, NC is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document information, and enter details into call-processing software to support responders. Work may include rotating shifts, nights, weekends, and overtime.

A high school diploma or equivalent is required. Prior customer service or public safety experience helps, but some openings accept applicants without dispatch