911 Dispatcher - Fast-Paced Public Safety Communicator

Benton County Government; Bentonville (AR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

APERS pension program

Paid holidays

Paid time off

Job summary

Benton County Government seeks a 911 Communications Dispatcher to operate phone and radio systems for emergency and non-emergency calls across ten law enforcement, twenty fire, and six ambulance services. You will process calls, provide pre-arrival instructions, and dispatch responders while rotating through shifts including nights, weekends, and holidays.

Ideal candidates have a high level of composure, strong communication skills, and proficiency with computers and multi-line telephones.

Qualifications

• High school diploma or GED.
• Ability to obtain ACIC Basic and Advanced Certifications within six months of hire date.
• Ability to meet all NIMS training requirements within six months of employment.
• Ability to obtain Emergency Telecommunicator (ETC), Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD) certifications within six months of hire.
• United States citizen; not less than 18 years of age; must not have felony convictions
• Driver license preferred; ability to travel to training is required.
• Must pass pre-employment job testing.
• Effectively communicate with others orally and in writing.
• Ability to perform duties in high stress and challenging environment.
• Must be proficient in the use of a computer, multi-line telephone and other related software programs. Must be able to effectively operate standard office equipment
• Position requires the ability to speak clearly and be understood on radio systems, as well as understand what is being said by others on the radio systems.
• While performing the functions of this job, the employee is regularly required to talk and hear; stand, walk and sit; use hands to feel and handle; reach with hands and arms; climb or balance, stoop, kneel, crouch or crawl. The employee must be able to occasionally lift and/or move up to 25 pounds. Specific vision abilities required to accomplish computer and office work.
• Public Safety communications knowledge or experience is preferred, but not required.

Responsibilities

• Operate phone and radio communications to provide 911 and non-emergency services.
• Process calls, provide pre-arrival instructions, and dispatch appropriate responders.
• Work shifts including nights, weekends, holidays; subject to change as needed.
• Maintain regular attendance and multitask in a challenging, high-stress environment.
• Coordinate with multiple agencies and monitor public safety units.

Skills

High stress tolerance

Oral and written communication

Computer proficiency

Multitasking

Team player

Education

High school diploma or GED

ACIC Basic and Advanced Certifications within six months

NIMS training within six months

ETC/EMD/EFD certifications within six months

U.S. citizen; 18+; no felony convictions

Tools

ACIC/NCIC data entry systems

Emergency radio systems

TDD/TTY devices

Job description

Benton County Government seeks a 911 Communications Dispatcher to operate phone and radio systems for emergency and non-emergency calls across ten law enforcement, twenty fire, and six ambulance services. You will process calls, provide pre-arrival instructions, and dispatch responders while rotating through shifts including nights, weekends, and holidays.

Ideal candidates have a high level of composure, strong communication skills, and proficiency with computers and multi-line telephones.