Fire Dispatch & Communications Specialist

911 Emergency Communications; Benton City (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

911 Emergency Communications in Benton City, WA seeks Fire Dispatcher to coordinate emergency responses, document incidents, and maintain radio communications with responding crews. This role requires strong organization, precise data entry, and the ability to work rotating shifts including overnights and weekends.

Successful candidates typically hold a high school diploma; some agencies require fire dispatch or EMS training and may offer entry-level instruction.

Qualifications

• High school diploma or recognized equivalency is commonly required.
• Some employers provide entry-level instruction in dispatching.
• Comfort with computer systems, accurate data entry, maps and radio communication.
• Fire dispatch certification or EMS dispatch training may be required for some assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazards.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Organized information handling

Clear radio communication

Accurate data entry

Maps literacy

Education

High school diploma or equivalent

Fire dispatch training

EMS dispatch training

Incident-management coursework

Tools

Computer systems

Job description

911 Emergency Communications in Benton City, WA seeks Fire Dispatcher to coordinate emergency responses, document incidents, and maintain radio communications with responding crews. This role requires strong organization, precise data entry, and the ability to work rotating shifts including overnights and weekends.

Successful candidates typically hold a high school diploma; some agencies require fire dispatch or EMS training and may offer entry-level instruction.