911 Dispatcher: Calm, Precise Public Safety Communications

Emergency Telecommunicator Services; Manteca (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Employee assistance program

Professional training

Job summary

Emergency Telecommunicator Services in Manteca, CA, is seeking dedicated 911 emergency dispatchers to connect callers with responders, gather essential details, and coordinate police, fire, or EMS. This role demands calm communication, situational awareness, and the ability to manage multiple systems.

The position may include overnight shifts and overtime depending on agency needs. Qualified applicants will typically have a high school diploma, strong typing, active listening, and the capacity

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Job description

Emergency Telecommunicator Services in Manteca, CA, is seeking dedicated 911 emergency dispatchers to connect callers with responders, gather essential details, and coordinate police, fire, or EMS. This role demands calm communication, situational awareness, and the ability to manage multiple systems.

The position may include overnight shifts and overtime depending on agency needs. Qualified applicants will typically have a high school diploma, strong typing, active listening, and the capacity