911 Dispatcher: Calm, Precise Emergency Communications

County Emergency Communications; Cranberry Township (Butler County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Cranberry Township, PA, seeks 911 Emergency Dispatchers to connect callers with responders and coordinate police, fire, or EMS resources. The role emphasizes calm communication, accurate information relay, and efficient use of multiple dispatch systems.

Responsibilities include handling emergency and nonemergency calls, verifying locations, and relaying updates as incidents evolve, while complying with agency procedures and training requirements.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma

Job description

County Emergency Communications in Cranberry Township, PA, seeks 911 Emergency Dispatchers to connect callers with responders and coordinate police, fire, or EMS resources. The role emphasizes calm communication, accurate information relay, and efficient use of multiple dispatch systems.

Responsibilities include handling emergency and nonemergency calls, verifying locations, and relaying updates as incidents evolve, while complying with agency procedures and training requirements.