911 Dispatcher: Calm, High-Stakes Emergency Support

Emergency Telecommunicator Services; Biggsville (IL); Presencial; USD 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Professional training

Descripción de la vacante

Emergency Telecommunicator Services in Biggsville, IL is seeking an 911 Emergency Dispatcher to connect callers with the appropriate public safety responders. You will gather essential information, confirm incident locations, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple communication systems while documenting changes and relaying accurate information.

Formación

• High school diploma or equivalent required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Testing scores, experience, and training deadlines are determined by the official vacancy announcement.

Responsabilidades

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain records and protect confidential information.

Conocimientos

Typing

Active listening

Clear speech

Computer skills

Information organization

Educación

High school diploma

Descripción del empleo

Emergency Telecommunicator Services in Biggsville, IL is seeking an 911 Emergency Dispatcher to connect callers with the appropriate public safety responders. You will gather essential information, confirm incident locations, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple communication systems while documenting changes and relaying accurate information.