911 Dispatcher: Calm, High-Impact Emergency Coordination

911 Emergency Communications; Lake Jackson (TX); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Résumé du poste

911 Emergency Communications in Lake Jackson, TX seeks a dedicated dispatcher to connect callers with responders. You will gather essential information, confirm locations, prioritize incidents, and relay instructions while using multiple communications systems.

The role may involve overnight shifts, weekends, holidays, rotating schedules, and overtime, with a focus on calm communication and precise data entry to protect public safety.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require prior emergency communications experience or certifications.

Responsabilités

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as situations change.
• Provide caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Connaissances

Active listening

Accurate typing

Clear speech

Basic computer proficiency

Formation

High school diploma

Outils

Computer systems

Description du poste

911 Emergency Communications in Lake Jackson, TX seeks a dedicated dispatcher to connect callers with responders. You will gather essential information, confirm locations, prioritize incidents, and relay instructions while using multiple communications systems.

The role may involve overnight shifts, weekends, holidays, rotating schedules, and overtime, with a focus on calm communication and precise data entry to protect public safety.