911 Dispatcher: Calm, Critical-Response Operator

Emergency Telecommunicator Services; Spartanburg (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Job summary

Emergency Telecommunicator Services in Inman, SC, is seeking experienced 911 Emergency Dispatchers to connect callers with police, fire, or EMS and coordinate responders. You will work to gather essential information, verify incident locations, and relay accurate details to responders in a calm, controlled manner.

Responsibilities include handling emergency and nonemergency calls, entering data into CAD, and maintaining records while adhering to agency procedures.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants; others require previous emergency communications experience or current certifications.
• Typing, active listening, clear speech, and basic computer proficiency are useful.
• Ability to organize information under pressure is important.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Inman, SC, is seeking experienced 911 Emergency Dispatchers to connect callers with police, fire, or EMS and coordinate responders. You will work to gather essential information, verify incident locations, and relay accurate details to responders in a calm, controlled manner.

Responsibilities include handling emergency and nonemergency calls, entering data into CAD, and maintaining records while adhering to agency procedures.