911 Dispatcher: Calm, Critical-Response Operator

911 Emergency Communications; Rehoboth Beach (DE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

911 Emergency Communications is hiring dispatchers to connect callers with public safety responders in Pacific Beach, WA. You will gather information, assign resources, and coordinate responses across multiple systems under pressure. Entry-level candidates with a high school diploma are welcome; training is provided.

Shifts may include nights, weekends, and overtime in a 24/7 operation. Strong listening, typing speed, and calm communication are essential.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; testing and training may apply.
• Testing scores, experience and training deadlines vary by agency.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident data into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as situations change.
• Provide caller instructions within training scope.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or equivalent

Job description

911 Emergency Communications is hiring dispatchers to connect callers with public safety responders in Pacific Beach, WA. You will gather information, assign resources, and coordinate responses across multiple systems under pressure. Entry-level candidates with a high school diploma are welcome; training is provided.

Shifts may include nights, weekends, and overtime in a 24/7 operation. Strong listening, typing speed, and calm communication are essential.