Emergency Dispatcher: 24/7 Crisis Call Specialist

911 Emergency Communications; Alba (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in Alba, MI is seeking dispatchers who connect people in urgent need with police, fire, or EMS responders. You may receive emergency and nonemergency calls, verify locations, gather essential information, and coordinate resources according to agency procedures.

This role requires calm communication, careful attention, accurate typing, active listening, and the ability to manage multiple systems.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.
• The official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Computer proficiency

Organize information

Education

High school diploma or GED

Tools

CAD software

Radio systems

Job description

911 Emergency Communications in Alba, MI is seeking dispatchers who connect people in urgent need with police, fire, or EMS responders. You may receive emergency and nonemergency calls, verify locations, gather essential information, and coordinate resources according to agency procedures.

This role requires calm communication, careful attention, accurate typing, active listening, and the ability to manage multiple systems.