911 Dispatcher: Calm, Critical-Impact Public Safety

911 Emergency Communications; City of Olean (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Overtime eligibility

Job summary

911 Emergency Communications is seeking qualified dispatchers for East Otto, NY. Dispatchers answer emergency and nonemergency calls, determine priority, collect incident details, and relay information to police, fire, and EMS.

You will enter data into CAD systems, monitor radio traffic, and coordinate responders as incidents evolve, often working overnight, weekends, or holidays. The role requires calm communication, strong typing, active listening, and the ability to organize information under

Qualifications

• A high school diploma or recognized equivalency is commonly required.
• Typing accuracy, active listening, clear speech, and basic computer proficiency are useful.
• Ability to organize information under pressure and follow agency procedures.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident data into CAD systems.
• Dispatch responders and monitor evolving incidents.
• Relay accurate information to responders and maintain records.

Skills

Active listening

Typing

Clear speech

Calm under pressure

Information organization

Education

High school diploma or GED

Tools

CAD systems

Job description

911 Emergency Communications is seeking qualified dispatchers for East Otto, NY. Dispatchers answer emergency and nonemergency calls, determine priority, collect incident details, and relay information to police, fire, and EMS.

You will enter data into CAD systems, monitor radio traffic, and coordinate responders as incidents evolve, often working overnight, weekends, or holidays. The role requires calm communication, strong typing, active listening, and the ability to organize information under