911 Emergency Dispatcher - Comprehensive Benefits

911 Emergency Communications; City of Olean (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Overtime eligibility

Job summary

911 Emergency Communications is seeking qualified dispatchers for East Otto, NY. Dispatchers answer emergency and nonemergency calls, determine priority, collect incident details, and relay information to police, fire, and EMS.

You will enter data into CAD systems, monitor radio traffic, and coordinate responders as incidents evolve, often working overnight, weekends, or holidays. The role requires calm communication, strong typing, active listening, and the ability to organize information under

Qualifications

• A high school diploma or recognized equivalency is commonly required.
• Typing accuracy, active listening, clear speech, and basic computer proficiency are useful.
• Ability to organize information under pressure and follow agency procedures.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident data into CAD systems.
• Dispatch responders and monitor evolving incidents.
• Relay accurate information to responders and maintain records.

Skills

Active listening

Typing

Clear speech

Calm under pressure

Information organization

Education

High school diploma or GED

Tools

CAD systems

Job description

911 Emergency Dispatcher Opportunities in East Otto

911 Emergency Dispatchers connect people who need urgent help with the public safety personnel who respond. In this role, you may receive emergency calls, gather essential information, and coordinate police, fire, or emergency medical resources according to agency procedures.

The work requires calm communication and careful attention. Dispatchers must listen closely, confirm incident locations, document changing circumstances, and relay accurate information while managing multiple communication systems.

Position Details

• Duty Location: {airport_name}, East Otto, NY
• Employer: The hiring public safety agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

Emergency communications centers commonly operate around the clock. Depending on the position, assignments may include overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Experience and Education Requirements

A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications. Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure. The official announcement determines required testing scores, experience, and training deadlines.

General Conditions of Employment

• Meet the agency’s minimum age and employment eligibility requirements
• Complete required background screening and hiring assessments
• Complete medical, psychological, or drug screening when required
• Obtain and maintain applicable telecommunicator certifications
• Follow information-security and confidentiality requirements
• Remain available for assigned shifts and emergency staffing needs

Work Environment and Physical Requirements

This position generally involves extended workstation duties, headset use, keyboard entry, and monitoring multiple screens. Employees may handle distressing calls and rapidly changing incidents. Essential functions and any accommodation process are described by the hiring agency.

Benefits

• Eligible employees may receive health coverage, retirement benefits, paid leave, employee-assistance services, and professional training.
• Shift differentials, overtime compensation, and other benefits depend on the employer and appointment terms.