911 Dispatcher: Calm, Critical Emergency Coordination

Emergency Telecommunicator Services; New Hampshire; Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Résumé du poste

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers for New Castle, NH. You will handle emergency and nonemergency calls, verify locations, coordinate responders, and enter data into CAD systems.

The role requires calm communication, active listening, accurate typing, and the ability to work under pressure. Responsibilities include prioritizing calls, relaying information to police, fire, and EMS, and maintaining confidential records.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants, while others require prior emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, and the ability to organize information under pressure.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Connaissances

Active listening

Typing speed

Clear speech

Basic computer proficiency

Formation

High School diploma or GED

Description du poste

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers for New Castle, NH. You will handle emergency and nonemergency calls, verify locations, coordinate responders, and enter data into CAD systems.

The role requires calm communication, active listening, accurate typing, and the ability to work under pressure. Responsibilities include prioritizing calls, relaying information to police, fire, and EMS, and maintaining confidential records.