Emergency Communications Specialist — Dispatch

Regional 911 Intake Solutions; New Hampshire; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Regional 911 Intake Solutions in New Castle, NH, seeks public safety dispatchers and telecommunicators to support emergency responders. The role involves taking calls, dispatching police, fire, and EMS as assigned, and applying agency procedures while keeping callers informed.

A high school diploma is commonly required; candidates should demonstrate accurate typing, active listening, and clear communication. Work may include nights, weekends, and overtime depending on staffing and emergencies.

Qualifications

• High school diploma or recognized equivalent required.
• Accurate typing, active listening, and clear communication essential.
• Ability to switch between tasks and maintain composure under pressure.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Active listening

Clear communication

Accurate typing

Education

High school diploma

Tools

CAD systems

Job description

Regional 911 Intake Solutions in New Castle, NH, seeks public safety dispatchers and telecommunicators to support emergency responders. The role involves taking calls, dispatching police, fire, and EMS as assigned, and applying agency procedures while keeping callers informed.

A high school diploma is commonly required; candidates should demonstrate accurate typing, active listening, and clear communication. Work may include nights, weekends, and overtime depending on staffing and emergencies.