911 Dispatcher: Calm, Critical-Calls & Life-Saving Ops

911 Emergency Communications; Thornton (AR); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in Thornton, AR seeks skilled dispatchers to join the public safety team. You will answer emergency and nonemergency calls, confirm locations, prioritize incidents, enter data into CAD, and coordinate responders while maintaining calm under pressure.

The role requires listening carefully, documenting details, and communicating clearly with responders and callers. A high school diploma is typical; training and certifications vary by agency, with rotating shifts and

Qualifications

• High school diploma or GED commonly required.
• Strong typing, listening, and clear speech.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Skills

Active listening

Calm under pressure

Accurate typing

Clear communication

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Emergency radio systems

Job description

911 Emergency Communications in Thornton, AR seeks skilled dispatchers to join the public safety team. You will answer emergency and nonemergency calls, confirm locations, prioritize incidents, enter data into CAD, and coordinate responders while maintaining calm under pressure.

The role requires listening carefully, documenting details, and communicating clearly with responders and callers. A high school diploma is typical; training and certifications vary by agency, with rotating shifts and