Emergency Medical Dispatcher — 24/7 Critical Response Center

Emergency Telecommunicator Services; Thornton (AR); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

Emergency Telecommunicator Services is seeking an Emergency Medical Dispatcher in Thornton, AR. The role involves receiving urgent calls, confirming patient locations, and coordinating ambulance resources using approved dispatch protocols.

You will provide protocol-based instructions and relay vital information to responders, with duties that may include overnight, weekend, and rotating shifts depending on assignment. Training and certifications are required as per vacancy terms.

Qualifications

• High school diploma or GED required; CPR certification may be required.
• EMD (Emergency Medical Dispatcher) certification preferred or may be required depending on vacancy.
• Strong communication and prioritization skills essential for rapid decision making.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using medical dispatch protocols.
• Coordinate ambulance resources when assigned.
• Provide protocol-based instructions within qualifications.
• Relay information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Communication

Multitasking

Calm under pressure

Education

High school diploma or GED

CPR certification

EMD certification

Job description

Emergency Telecommunicator Services is seeking an Emergency Medical Dispatcher in Thornton, AR. The role involves receiving urgent calls, confirming patient locations, and coordinating ambulance resources using approved dispatch protocols.

You will provide protocol-based instructions and relay vital information to responders, with duties that may include overnight, weekend, and rotating shifts depending on assignment. Training and certifications are required as per vacancy terms.