911 Dispatcher: Calm, Critical Calls & Emergency Coordination

Emergency Telecommunicator Services; New Jersey; On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials and overtime

Job summary

Emergency Telecommunicator Services in West Park, NY is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You will gather information, confirm locations, and coordinate resources according to agency procedures.

Work centers on calm communication, accuracy, and rapid dissemination of information. Positions may require overnight shifts, weekends, holidays, rotating schedules, and overtime per agency needs.

Qualifications

• High school diploma or equivalent commonly required by agencies.
• Testing scores, experience, and training deadlines are determined by the official vacancy announcement.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.]

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in West Park, NY is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You will gather information, confirm locations, and coordinate resources according to agency procedures.

Work centers on calm communication, accuracy, and rapid dissemination of information. Positions may require overnight shifts, weekends, holidays, rotating schedules, and overtime per agency needs.