911 Dispatcher: Calm, Critical-Call Coordinator

911 Emergency Communications; Wisconsin; On-site; USD 50,000 - 70,000; Full time

Job summary

911 Emergency Communications in Pepin, Wisconsin seeks a calm, attentive dispatcher to connect callers with responders, verify locations, and document details while managing multiple radio and computer systems.

You will answer emergency and nonemergency calls, assess priority, enter data into dispatch software, and coordinate police, fire, or EMS resources, with overtime and shift expectations as needed.

Qualifications

• Typing accurately under pressure.
• Active listening and clear communication.
• Ability to organize information and multitask in high-stress situations.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Job description

911 Emergency Communications in Pepin, Wisconsin seeks a calm, attentive dispatcher to connect callers with responders, verify locations, and document details while managing multiple radio and computer systems.

You will answer emergency and nonemergency calls, assess priority, enter data into dispatch software, and coordinate police, fire, or EMS resources, with overtime and shift expectations as needed.