911 Dispatcher: Calm Calls, Rapid Public Safety Response

County Emergency Communications; Pottersville (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Pottersville, MO is seeking 911 Emergency Dispatchers. You will handle emergency and nonemergency calls, verify locations and details, and coordinate police, fire, or EMS responders according to procedures.

The role emphasizes calm communication, accuracy under pressure, and the ability to manage multiple systems while ensuring public safety. Training and certifications are typical prerequisites for this responsibility.

Qualifications

• High school diploma or equivalent is commonly required or preferred.
• Good typing speed and accuracy are advantageous for real-time data entry.
• Strong listening and communication skills support accurate incident details.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or equivalent

Job description

County Emergency Communications in Pottersville, MO is seeking 911 Emergency Dispatchers. You will handle emergency and nonemergency calls, verify locations and details, and coordinate police, fire, or EMS responders according to procedures.

The role emphasizes calm communication, accuracy under pressure, and the ability to manage multiple systems while ensuring public safety. Training and certifications are typical prerequisites for this responsibility.