911 Dispatch Specialist — Calm, Critical Support 24/7

Brown County; Green Bay (WI); On-site; USD 39,000 - 45,000; Full time

Job summary

Brown County Public Safety Communications is seeking 911 Dispatchers (Telecommunication Operators) to join a dedicated team serving Brown County residents and visitors. You will handle emergency and non-emergency calls, dispatch responders, and contribute to a critical public safety network.

This role offers extensive training, opportunities for advancement, and a 12-hour shift schedule around the clock. Successful candidates participate in a comprehensive training program and may qualify for

Qualifications

• High School Diploma or GED equivalent.
• Criti-Call Dispatch Test (Brown County requirement).
• Certificate course in telecommunications/emergency dispatch within 1 year.
• TIME certification or ability to secure within first year.

Responsibilities

• Answers and routes emergency and non-emergency calls to the proper public service agency.
• Operates at least one radio dispatch position.
• Uses data input on multiple keyboard terminals to transmit data.
• Completes electronic incident forms.
• Maintains documentation of all communications transmitted and received by radio.
• Ensures proper routing of incident information using county geography.
• Verifies call details on video display terminals for data accuracy.
• Maintains records and data per departmental rules.
• Routes, transmits and interprets teletype messages.
• Testifies at adjudication hearings as necessary.
• Performs related functions as assigned.

Skills

Stress management

Creative problem solving

Computer proficiency

Public safety integrity

Education

High School Diploma or GED

Criti-Call Dispatch Test

Emergency Dispatch certificate course

TIME certification

Job description

Brown County Public Safety Communications is seeking 911 Dispatchers (Telecommunication Operators) to join a dedicated team serving Brown County residents and visitors. You will handle emergency and non-emergency calls, dispatch responders, and contribute to a critical public safety network.

This role offers extensive training, opportunities for advancement, and a 12-hour shift schedule around the clock. Successful candidates participate in a comprehensive training program and may qualify for