911 Police, Fire & EMS Dispatcher

Brown County; Green Bay (WI); On-site; USD 37,000 - 45,000; Full time

Job summary

Brown County Public Safety Communications is recruiting 911 Dispatchers (Telecommunication Operators). We are looking for highly motivated individuals who want to be part of a team and make a difference to responders, the community, and visitors of Brown County.

There is extensive training with certification. The role requires handling stress, operating radio and keyboard systems, and providing accurate information.

Qualifications

• Knowledge of area geography.
• Ability to learn required software.
• Ability to communicate clearly, both orally and in writing.
• Ability to operate a keyboard and telephone equipment.
• Ability to maintain emotional stability under stress.
• Ability to follow departmental rules and procedures.

Responsibilities

• Answer and route emergency and non-emergency calls.
• Operate a radio dispatch position.
• Input data on multiple keyboard terminals.
• Maintain documentation of all communications.
• Assist with incident routing using county geography.
• Testify at adjudication hearings as necessary.

Skills

Stress management

Problem solving

Computer literacy

Integrity

Teamwork

Job description

JOB REQUIREMENTS

Brown County Public Safety Communications is recruiting 911 Dispatchers (Telecommunication Operators). We are looking for highly motivated individuals who want to be part of a team and make a difference to the responders, community, and visitors of Brown County.

There were just under 80,000 911 calls made to Brown County Dispatch Center during 2024. While not all constituted an actual emergency, each was answered by a trained Brown County Team Member.

Brown County provides an extensive training program and all training certifications.

Brown County Team Members have several key qualities and skills:

• Ability to handle stressful situations calmly.
• Ability to think outside the box to find solutions quickly.
• Significant experience with computers and computer keyboards.
• Integrity, cooperation, and concern for the welfare of the public and responders.

Brown County Public Safety Communications is 24/7, team members work 12 hour shifts. Nights, weekends, holidays may be required. Shift work is required with mandatory overtime possible. Team members are scheduled to work 48 hours in one week, then 36 hours the next week.

The shift pattern is as follows: work 2 days (Monday, Tuesday), 2 days off (Wednesday, Thursday), work 3 days (Friday, Saturday, Sunday), 2 days off (Monday, Tuesday), work 2 days (Wednesday, Thursday), 3 days off (Friday, Saturday, Sunday) then the rotation repeats.

• *Upon successful completion of training in two training spots, pay increases to $27.44/hr (typically within first year of employment).
• *Candidates with previous dispatch experience may be eligible for a higher pay rate ($29.09-$32.92/hr).
• Recruitment Bonus Information: Up to $2,000 bonus with 1-2 years dispatch experience (within the last 5 years). $1,000 paid out after completion of training in second spot and $1,000 paid out after first year of employment.
• Up to $6,000 bonus with 2+ years dispatch experience (within the last 5 years). $3,000 paid out after completion of training in second spot and $3,000 paid out after first year of employment.
• Candidates that have completed the International Academy of Emergency Dispatch Emergency Telecommunicator Course (ETC) and the course is valid at time of hire, are eligible to receive a $1,000 bonus after completion of second training spot and an additional $1,000 bonus after first year of employment.

Essential Duties Answers and routes telephone calls and messages of emergency and non-emergency nature to the proper public service agency. Operates at least one radio dispatch position. Utilizes data input procedure on multiple keyboard terminals to assure data is properly transmitted to the computer. Completes electronic incident forms. Maintains documentation of all communications transmitted and received by radio into electronic databases. Assures proper routing of incident information through geographic knowledge of the county. Verifies on visual screen (video display terminal) with call incident information to assure data was correctly transmitted. Maintains records and data in accordance with departmental rules. Routes, transmits and interprets teletype messages. Testifies at adjudication hearings as necessary. Performs related functions as assigned.

Brown County is an E-Verify employer.

https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify%20Participation%20Poster(1).pdf (Download PDF reader)

https://www.browncountywi.gov/i/f/files/Human-Resources/IER%20Right%20to%20Work%20Poster.pdf (Download PDF reader)

OTHER EXPERIENCE AND QUALIFICATIONS

• Knowledge of, or the ability to learn, area geography and an awareness of community events.
• Knowledge of and ability to utilize a computer and the required software.
• Ability to orally communicate effectively and precisely, both orally and in writing.
• Ability to operate a keyboard and telephone equipment.
• Ability to pass C itiCall test.
• Ability to accurately obtain information over the telephone from callers.
• Ability to maintain emotional stability in stressful situations.
• Ability to comprehend and carry out departmental rules, regulations and procedures.
• Ability to maintain security and confidentiality.
• Ability to record computer data rapidly and accurately.
• Ability to establish and maintain effective working relationships with staff and the public.
• Ability to familiarize oneself with incidents relating to critical public safety activities.
• Ability to understand and follow written and oral instructions.
• Ability to work the required hours of the position.