911 Crisis Center Program Manager – 24/7 On-Call Leader

Affiliated-Sante-Group; Lutherville (MD); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Robust Retirement Plan

Health Coverage That Cares

Paid time off

Birthday off

Training & Growth

Culture of Purpose

Employee Assistance Program

Wellness Perks

Recognition & Rewards

Exclusive Discounts

Life and AD&D insurance

Short and long-term disability

Pet insurance

Ancillary plans

FSA

Job summary

Santé Group Companies is seeking a Full-Time 911 Call Center Program Manager in Timonium, MD to lead the CCC program with the crisis intervention team. The role covers daily operations, staff supervision, policy implementation, and liaison duties with BCCRS management.

The ideal candidate will oversee training, hiring, scheduling, and program quality, while maintaining robust documentation and 24/7 on-call availability.

Qualifications

• Experience coordinating crisis intervention programs.
• Ability to train and supervise clinical staff.
• Strong collaboration with directors and program partners.

Responsibilities

• Develops policies and procedures with the Director and ensures implementation.
• Oversees daily operations of the 911 Call Center Program and CCC staff supervision.
• Coordinates hiring processes and interviews candidates.
• Maintains thorough documentation of all CCC calls and ensures timely follow-up.

Skills

Training delivery

Staff supervision

Clinical oversight

Program management

On-call management

Job description

Santé Group Companies is seeking a Full-Time 911 Call Center Program Manager in Timonium, MD to lead the CCC program with the crisis intervention team. The role covers daily operations, staff supervision, policy implementation, and liaison duties with BCCRS management.

The ideal candidate will oversee training, hiring, scheduling, and program quality, while maintaining robust documentation and 24/7 on-call availability.