911 Clinician Program Manager

Affiliated-Sante-Group; Lutherville (MD); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Robust Retirement Plan

Health Coverage That Cares

Paid time off

Birthday off

Training & Growth

Culture of Purpose

Employee Assistance Program

Wellness Perks

Recognition & Rewards

Exclusive Discounts

Life and AD&D insurance

Short and long-term disability

Pet insurance

Ancillary plans

FSA

Job summary

Santé Group Companies is seeking a Full-Time 911 Call Center Program Manager in Timonium, MD to lead the CCC program with the crisis intervention team. The role covers daily operations, staff supervision, policy implementation, and liaison duties with BCCRS management.

The ideal candidate will oversee training, hiring, scheduling, and program quality, while maintaining robust documentation and 24/7 on-call availability.

Qualifications

• Experience coordinating crisis intervention programs.
• Ability to train and supervise clinical staff.
• Strong collaboration with directors and program partners.

Responsibilities

• Develops policies and procedures with the Director and ensures implementation.
• Oversees daily operations of the 911 Call Center Program and CCC staff supervision.
• Coordinates hiring processes and interviews candidates.
• Maintains thorough documentation of all CCC calls and ensures timely follow-up.

Skills

Training delivery

Staff supervision

Clinical oversight

Program management

On-call management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full - Time Timonium, MD, US

7 days ago Requisition ID: 1791

Salary Range: $75,000.00 To $80,000.00 Annually

Who We Are:

Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values.

What We'Re Looking For:

Santé is seeking Full-Time 911 Call Center Program Managerto work with our crisis intervention team in Timonium, MD! An ideal candidate would be flexible to work day shift, evening shift, and some weekends with on-call requirements.

As a 911 Call Center Program Manager, you will work with the Director and BCCRS in the development and management of the 911 Call Center Clinician Program (CCC) pilot. The Program Manager will be responsible for the daily operations of the 911 Call Center Program, clinical and administrative supervision of all staff, and serving as liaison for BCCRS management team and staff.

What You'll Do:

• In collaboration with the Director, develops policies and procedures and ensures implementation


• Responsible for initial and ongoing training of CCC


• Assists in hiring process, including interviewing of employment candidates


• Completes follow up calls for CCC, and determines disposition or transfer to BCCRS as needed


• Provides ongoing training, monitoring, and supervision to CCC staff


• Provides ongoing consultation and clinical oversight for CCC and coordination with BCCRS services


• Ensures accurate, thorough, and timely documentation of all CCC calls


• Available 24/7 as an on-call supervisor


• Provides daily review of open cases and consultation on difficult cases


• Establishes CCC schedule and ensures coverage


• Directly supervises all members of the CCC team


• Coordinates and consults with Dispatcher supervisor on program effectiveness and quality


• Fills in shifts as needed


• Develops and provides community trainings when requested


• Participates in Community Boards and Committees as needed


• Audits cases per standard operating procedures


• Checks work e-mail according to agency protocol


• Participates in and complete all required trainings


• Other duties as assigned

What You'll Get:

• Salary $75,000-$80,000 per year(depending on licensure and experience).

Full Time Benefits

• Robust Retirement Plan - 403(b) with company match to support your future.


• Health Coverage That Cares - Comprehensive medical, dental, and vision insurance.


• Time to Recharge - Generous paid time off and sick leave.


• Celebrate You - Enjoy your birthday off every year!


• Training & Growth - Ongoing development programs and career advancement opportunities.


• Culture of Purpose - A welcoming, inclusive environment where you belong.


• Employee Assistance Program - Confidential support for life's challenges.


• Wellness Perks - Annual wellness initiatives and access to the Calm App.


• Recognition & Rewards - Through our Awardco platform and referral program.


• Exclusive Discounts - Enjoy deals through FunEx and more.


• Life and AD&D insuranceprovided at no cost.


• Short and long-term disability coverage.


• Optional legal assistance and transferable life insurance.


• Pet insurancefor your furry family.


• Ancillary planslike critical illness, accident, and hospital indemnity.


• Financial Flexibility - Flexible spending accounts (FSA) to help with healthcare and dependent care expenses.

We believe that diversity of background and experience makes for better problem-solving and collaboration, which is why we are dedicated to adding new perspectives to the team. Even more important than your resume is a positive attitude, a passion for making an impact, a personal desire to grow, and the ability to help individuals heal, recover, and thrive.

Disclaimers:

The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values.

The Santé Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. The Santé Group participates in E-Verify. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf