911 Communications Dispatcher

Grady Health System; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a skilled 911 Communication Dispatcher. This vital role involves coordinating emergency medical service requests and ensuring the readiness of vehicles and equipment. You will be responsible for dispatching units based on calls, providing excellent customer service, and maintaining necessary certifications. Join a team dedicated to making a difference in the community and ensuring timely responses to emergencies. If you're passionate about public service and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• High school diploma/GED required.
• One year of experience in EMS 911 Communications Call Center preferred.

Responsibilities

• Coordinate with Communications Supervisor to ensure assignments are completed.
• Maintain compliance with System Status Management posting plan.

Skills

Emergency Medical Dispatch Certification

Customer Service Skills

Computer-Aided Dispatch Programs

Education

High School Diploma/GED

Tools

Tri-Tech

VisiCad

Job description

Grady Health System Career Opportunity

Grady Health System offers many career paths for experienced professionals. Whether you have many years of experience or are in the early stages of your career, you can find a rewarding career at Grady!

Summary

The 911 Communication Dispatcher coordinates with the Communications Supervisor daily to ensure all assignments are completed. The role requires a complete knowledge of Communications Center operations, including receiving, processing, and dispatching requests for emergency medical services within the Grady EMS response zone.

Responsibilities include ensuring all vehicles and equipment are ready at all times, tracking and posting units using System Status Management (SSM), and maintaining compliance with the SSM posting plan. The dispatcher will assign units to calls based on proximity and appropriateness, utilizing auxiliary units such as Mobile Stroke Unit, Mobile Integrated Health (MIH), and Mobile Psychiatric Unit (7170) as needed.

Providing excellent customer service and timely responsiveness to co-workers, patients, clients, physicians, and vendors is essential. The dispatcher must maintain Emergency Medical Dispatch Certification by working shifts as an E911 Communications Call Taker as scheduled.

Qualifications

• High school diploma/GED required
• One (1) year of experience in a high-performance EMS 911 Communications Call Center, or
• Less than one (1) year of experience with Emergency Medical Dispatcher (EMD) Certification

Preferred qualifications include prior use of computer-aided dispatch programs such as Tri-Tech or VisiCad, and Emergency Telecommunicator Certification (ETC) and/or International Academy of Emergency Dispatcher (IAED) Certification. BLS Certification is required within 30 days of hire.

Equal Opportunity Employer

Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity are encouraged to apply.