911 Call Taker – Sumter, SC Public Safety Operator

Regional 911 Intake Solutions; Sumter (SC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

Regional 911 Intake Solutions in Sumter, SC is seeking 911 Call Takers. You will answer incoming emergency calls, confirm incident locations, and document caller information to support rapid dispatch. Duties vary by agency; training and certification are required.

You may train for dispatch duties where offered, and you will use approved software to enter accurate details. Applicants typically have a high school diploma or equivalent; strong listening, accurate typing, and clear verbal

Qualifications

• Requires high school diploma or equivalent.
• Experience in customer service or dispatch helpful.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Sumter, SC is seeking 911 Call Takers. You will answer incoming emergency calls, confirm incident locations, and document caller information to support rapid dispatch. Duties vary by agency; training and certification are required.

You may train for dispatch duties where offered, and you will use approved software to enter accurate details. Applicants typically have a high school diploma or equivalent; strong listening, accurate typing, and clear verbal