911 Emergency Communications Dispatcher

Sumter County Economic Development; Florida; On-site; USD 42,000 - 64,000; Full time

Job summary

Sumter County Economic Development is seeking a 911 Public Safety Telecommunicator to handle emergency and non-emergency calls, dispatch services across Fire, EMS, and Animal Services, and maintain accurate records. This role requires exceptional communication and the ability to stay calm under pressure while adapting to evolving procedures and technology.

The position demands flexibility to work various shifts, holidays, weekends, and overtime, with responsibilities across multiple public

Qualifications

• Knowledge of radio communications rules and regulations.
• Knowledge of Sumter County geography and major roadways.
• Knowledge of basic medical and fire terminology.
• Ability to react calmly and handle emergencies promptly.
• Ability to communicate clearly with the public and callers.
• Ability to operate computer systems and CAD software.
• Ability to make sound decisions during stressful situations.
• Flexibility to work evenings, nights, weekends and holidays.

Responsibilities

• Answer and prioritize emergency and non-emergency calls and document information accurately.
• Coordinate with units to ensure timely incident response.
• Maintain detailed records of all calls and dispatches.
• Provide clear guidance and reassurance to callers until help arrives.
• Stay composed and professional during high-stress situations.
• Enter call data into CAD and work across multiple software programs.

Skills

Radio communications

Calm under pressure

Excellent communication

Computer proficiency

Multitasking

Decision making under stress

Interpersonal communication

Team coordination

Education

High school diploma

Job description

Sumter County Economic Development is seeking a 911 Public Safety Telecommunicator to handle emergency and non-emergency calls, dispatch services across Fire, EMS, and Animal Services, and maintain accurate records. This role requires exceptional communication and the ability to stay calm under pressure while adapting to evolving procedures and technology.

The position demands flexibility to work various shifts, holidays, weekends, and overtime, with responsibilities across multiple public