911 Call Taker — Start an Impactful Public Safety Career

Regional 911 Intake Solutions; Hubbardsville (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Job summary

Regional 911 Intake Solutions in Hubbardsville, NY is seeking 911 Call Takers to handle emergency calls, verify locations, and document critical details in dispatch software to guide responders.

Applicants typically need a high school diploma and strong listening, typing, and communication skills. Training and certifications are provided, with rotating shifts based on staffing needs and public-safety requirements.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills; effective verbal communication.
• Ability to follow structured procedures and complete assessments.
• Background checks and screenings per agency requirements.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into dispatch systems.
• Forward information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions within training.

Skills

Active listening

Typing speed

Clear communication

Following procedures

Education

High School Diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Hubbardsville, NY is seeking 911 Call Takers to handle emergency calls, verify locations, and document critical details in dispatch software to guide responders.

Applicants typically need a high school diploma and strong listening, typing, and communication skills. Training and certifications are provided, with rotating shifts based on staffing needs and public-safety requirements.