911 Call Taker: Start an Impactful Public Safety Career

Regional 911 Intake Solutions; Haines Falls (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers in Haines Falls, NY. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Training and certifications determine the exact duties and certifications required. Successful candidates will demonstrate strong listening skills, precise typing, and clear verbal communication, with the ability to follow documented procedures in a high-stress environment.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures; assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide appropriate pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers in Haines Falls, NY. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Training and certifications determine the exact duties and certifications required. Successful candidates will demonstrate strong listening skills, precise typing, and clear verbal communication, with the ability to follow documented procedures in a high-stress environment.