911 Call Taker — Start a Vital Public Service

Public Safety Dispatch Network; Smithfield (RI); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network in Smithfield, RI is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for dispatch coordination, with some centers handling call taking separately from radio dispatch.

Training and certification will guide essential duties. Applicants should have a high school diploma and strong listening skills, with prior customer service or public safety exposure beneficial.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing required.
• Experience in customer service or public safety is helpful.
• Ability to follow structured procedures and complete assessments.

Responsabilités

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.
• Help distressed callers focus on essential questions and instructions.

Connaissances

Typing

Listening skills

Customer service

Verbal communication

Formation

High school diploma

Outils

Dispatch software

Description du poste

Public Safety Dispatch Network in Smithfield, RI is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for dispatch coordination, with some centers handling call taking separately from radio dispatch.

Training and certification will guide essential duties. Applicants should have a high school diploma and strong listening skills, with prior customer service or public safety exposure beneficial.