911 Call Taker - Start a Critical Public Service Career

Public Safety Dispatch Network; Sparta (IL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Sparta, IL seeks 911 Call Takers to be the first point of contact for emergencies. You will answer calls, verify location, and record information for responders.

Work may involve rotating shifts and odd hours; training is provided; background checks and eligibility are required. Prior public safety or customer service experience is helpful.

A stable on-site role with benefits and opportunities to contribute to community safety.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service or public safety experience is helpful.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide essential instructions to callers within training.
• Use language-access resources when needed.
• Adhere to privacy and confidentiality requirements.

Skills

Active listening

Typing speed

Clear verbal communication

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Sparta, IL seeks 911 Call Takers to be the first point of contact for emergencies. You will answer calls, verify location, and record information for responders.

Work may involve rotating shifts and odd hours; training is provided; background checks and eligibility are required. Prior public safety or customer service experience is helpful.

A stable on-site role with benefits and opportunities to contribute to community safety.