911 Call Taker — Start a Vital Public Safety Career

Regional 911 Intake Solutions; Hartford (VT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks 911 Call Takers to handle emergency and nonemergency lines in a Quechee, VT setting. You will verify locations, collect caller details, and document information for dispatch personnel.

Responsibilities include following scripted questions, using dispatch software, and guiding callers with approved instructions. Strong listening, typing accuracy, and clear communication are essential for success.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or GED

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks 911 Call Takers to handle emergency and nonemergency lines in a Quechee, VT setting. You will verify locations, collect caller details, and document information for dispatch personnel.

Responsibilities include following scripted questions, using dispatch software, and guiding callers with approved instructions. Strong listening, typing accuracy, and clear communication are essential for success.