911 Call Taker: Start a Critical Public Safety Career

National Public Safety Careers; Rock Creek (WV); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Rock Creek, WV. This role involves listening to emergency calls, confirming incident details, and recording information in dispatch systems.

You may work rotating shifts as part of a 24-hour operation, with training provided and potential for advancement. Applicants should have strong listening skills, accurate typing, clear communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in customer service or public safety is helpful.
• Strong listening, typing, and verbal communication needed.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller details; obtain callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate data into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.

Skills

Customer service

Typing

Active listening

Public safety experience

Communication skills

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Rock Creek, WV. This role involves listening to emergency calls, confirming incident details, and recording information in dispatch systems.

You may work rotating shifts as part of a 24-hour operation, with training provided and potential for advancement. Applicants should have strong listening skills, accurate typing, clear communication, and the ability to follow structured procedures.