911 Call Taker – Start a Career in Public Safety

National Public Safety Careers; Slater-Marietta (SC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Marietta, SC. Responsibilities include answering emergency and nonemergency lines, confirming locations, and entering data into dispatch software.

Training and certifications guide pre-arrival instructions and communications. Ideal candidates have a high school diploma or equivalent, with experience in customer service or dispatch helpful.

Qualifications

• High school diploma or equivalent is commonly required.
• Previous customer service or dispatch experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or recognized equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Marietta, SC. Responsibilities include answering emergency and nonemergency lines, confirming locations, and entering data into dispatch software.

Training and certifications guide pre-arrival instructions and communications. Ideal candidates have a high school diploma or equivalent, with experience in customer service or dispatch helpful.