911 Call Taker: Save Lives & Support Communities

Regional 911 Intake Solutions; Wichita Falls (TX); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

911 Call Taker opportunities in Glen Falls, NY. This role involves handling incoming emergency calls, confirming locations, collecting caller details, and entering information into dispatch software. Candidates should have strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Training and certifications will be provided. Benefits may include health insurance and retirement contributions; shifts may rotate, and background checks and

Qualifications

• Strong listening comprehension is required.
• Accurate typing is essential for documentation.
• Clear verbal communication with callers is needed.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

911 Call Taker opportunities in Glen Falls, NY. This role involves handling incoming emergency calls, confirming locations, collecting caller details, and entering information into dispatch software. Candidates should have strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Training and certifications will be provided. Benefits may include health insurance and retirement contributions; shifts may rotate, and background checks and