911 Call Taker: Public Safety Communications Specialist

National Public Safety Careers; Worley (ID); On-site; USD 32,000 - 46,000; Full time

Job summary

National Public Safety Careers in Worley, ID seeks qualified individuals for 911 Call Taker opportunities. You will answer incoming emergency calls, confirm incident locations, document caller information, and forward data to the appropriate dispatch function.

This role may require rotating shifts, background checks, and completion of call-taking training and certifications. A high school diploma, plus strong listening and typing skills, is commonly required.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

National Public Safety Careers in Worley, ID seeks qualified individuals for 911 Call Taker opportunities. You will answer incoming emergency calls, confirm incident locations, document caller information, and forward data to the appropriate dispatch function.

This role may require rotating shifts, background checks, and completion of call-taking training and certifications. A high school diploma, plus strong listening and typing skills, is commonly required.