911 Call Taker - Impactful Public Safety Career

National Public Safety Careers; Irving (TX); Sur place; USD 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Résumé du poste

National Public Safety Careers seeks 911 Call Takers in Irving, TX to answer emergency calls and gather critical information. The role involves confirming locations, obtaining callback details, and following scripted questions to assess urgency.

Training and certifications are required for progression. Employees may work rotating shifts, including nights, weekends, and overtime, with benefits varying by appointment type and schedule.

Qualifications

• High school diploma or equivalent required; relevant customer service or public safety experience may help but not always required.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.

Connaissances

Listening skills

Typing accuracy

Verbal communication

Multitasking

Formation

High school diploma or equivalent

Description du poste

National Public Safety Careers seeks 911 Call Takers in Irving, TX to answer emergency calls and gather critical information. The role involves confirming locations, obtaining callback details, and following scripted questions to assess urgency.

Training and certifications are required for progression. Employees may work rotating shifts, including nights, weekends, and overtime, with benefits varying by appointment type and schedule.